Contact
The fastest way to reach us is by email:
Email: moonstreamtech@gmail.com
We aim to respond within 2–3 business days. When reporting a bug, please include:
- Your device model and Android version (or browser)
- The app version (Settings → Hakkında)
- What happened and what you expected; screenshots if possible
- Never send your key file or recovery code — we will never ask for them
Frequently asked questions
What is MeshChat?
A private one-to-one messenger with no servers. Devices running MeshChat connect to each other and carry each other's messages; every message is end-to-end encrypted so only its recipient can read it. There is no sign-up with a phone number or e-mail.
Which languages does it support?
The app is currently in Turkish. More languages may follow.
How do I find someone?
Ask them for their name#tag (shown at the bottom of the chat list, tap to copy) and type it in the search box. A person appears once their device — or a device that has seen them — is online.
Why does it say "Aktif ağ yok" (no active network)?
No other MeshChat device is online right now. Your messages wait on your phone and are sent automatically as soon as one is. Some mobile networks block direct connections; you can add a TURN server in Settings → Ağ.
My friend is offline. Will they get my message?
Yes, if another device is online to carry it. Devices keep encrypted messages for offline users for up to 30 days. One tick means it left your phone, two ticks that it was delivered, blue ticks that it was read.
Why do my messages disappear after 30 days?
By design: every message and photo is deleted automatically 30 days after it is sent, on both phones. Use Settings → Kimlik ve güvenlik → Sohbet yedeği if you want an encrypted backup.
How do I move to a new phone?
On the new phone choose "Hesabım var — giriş yap" and enter your key file, username, tag and recovery code. Restore an encrypted chat backup afterwards if you made one.
I lost my key file or recovery code.
We cannot recover it — we never have your keys. If your old phone still works, create a new key file there (Settings → Kimlik ve güvenlik). Otherwise the account stops working and is deleted after 90 days without use.
Can I use the same account on two devices?
Yes. Sign in on the second device with your key file. Both devices link to each other and keep your profile in sync; while both are online, new messages appear on both.
How do I block or report someone?
Open the chat → … → Engelle (block) or Şikayet et (report). You can also long-press a message to report it. Reports open an e-mail to us with the details; see our Child Safety Standards.
How do I check that I am talking to the right person?
Tap the shield icon in the chat and compare the safety code with the other person in person or on the phone. If the codes match, nobody is in the middle.
How do I delete my account?
Settings → Kimlik ve güvenlik → Hesabı sil. See Delete your account for what happens to your data.
Is there a web version?
Yes: meshchat-two.vercel.app. It is the same app and works with the same accounts.