Support

Please email us at moonstreamtech@gmail.com with the subject line “Feature Request”. Including the app name and a short description helps us route the idea quickly.

Email moonstreamtech@gmail.com with the details listed above (device, Android version, app version, what happened, screenshots/video if you have them). The more we know, the faster we can reproduce and fix the issue.

Yes. All of our games are free to install and play and are supported by ads — mostly optional rewarded ads that you choose to watch for an in-game reward. Some apps may also offer optional in-app purchases; the Google Play listing of each app shows whether it does.

No. You can play every game without signing in. Some games offer optional online leaderboards: Last Tile uses an anonymous account that is created automatically, and Ribbo: Pond Hopper lets you sign in with Google if you want your scores on the leaderboard. My Mini BBQ, My Tiny Garden and Mozai have no accounts at all.

Game progress, unlocked items and settings are saved on your phone. They are not uploaded to our servers, so uninstalling a game or clearing its data removes them, and we cannot restore or transfer them. Online leaderboard scores stay with your leaderboard account.

For games with accounts, you can delete your account inside the game (in Ribbo: Settings → Account → Delete account) or by emailing us from the address linked to the account. See Ribbo account deletion and the Last Tile privacy policy. Data stored only on your phone is removed by uninstalling the game.

Google sign-in needs an internet connection and Google Play services. Some phones — for example recent Huawei models — do not include Google Play services, so sign-in is not available on them, but the rest of the game still works. Otherwise, update Google Play services, check that your phone’s date and time are correct, and try again.

Ads need an internet connection and are not always available right away. Wait a moment and try again. A reward is given only when a rewarded ad is watched to the end. If you watched a full ad and got nothing, email us with the game name, the time it happened and a screenshot if you can.

In the EEA, the UK and Switzerland, our games show Google’s consent form. Where a game has a Privacy options button in its settings, you can change your choice there at any time. On any Android phone you can also reset or delete your advertising ID in Settings → Google → Ads. See our Privacy Policy.

Make sure you are signed in to Google Play with the account you used for the purchase, check your connection and restart the game. If the game has a Restore purchases button, tap it. Still missing? Email us with the Google Play order number (it starts with GPA.) — never send card details.

For purchases made through Google Play, please follow Google’s refund process. If you need help with anything else, just email us.

Yes, please do. Email moonstreamtech@gmail.com and let us know what you’re working on. We’re happy to share press materials, screenshots and answer questions.